Support

Our support service is flexibly tailored to client’s requirements and focused on software developed by iDelft. The service is typically managed through a Service Level Agreement or a flexible scheme in which support hours can be bought upfront.

We have these types of arrangements for clients like Kadaster, TNO, DCMR, NTS and NCIA.

Software Support services include:

  • Software problem analysis
  • Software fault correction and patches
  • Small functionality modifications
  • System recovery
  • Maintenance upgrades of software
  • On-site installations and trouble-shooting

Besides these activities, we may also assist with hosting server applications in case software has been developed by iDelft.