Our support service is flexibly tailored to client’s requirements and focused on software developed by iDelft. The service is typically managed through a Service Level Agreement or a flexible scheme in which support hours can be bought upfront.
We have these types of arrangements for clients like Kadaster, TNO, KunstMuseum and NCIA.
Software Support services include:
- Software problem analysis
- Software fault correction and patches
- Small functionality modifications
- System recovery
- Maintenance upgrades of software
- On-site installations and trouble-shooting
Besides these activities, we may also assist with hosting server applications in case software has been developed by iDelft.